FAQs

Why should I go with Twin Clouds? What makes Twin Clouds so special?

For the first time in the history of web building, there's finally an easy way to run your applications. Code it and load it. NewtonTree’s Twin Clouds takes care of the rest - monitoring, patching, configuration, security, scaling...

There's nothing else out there like it. Twin Clouds is an advanced, enterprise-level platform that lets you focus on what you're good at: developing in the technology you love. All the headache of server administration is our responsibility.

What version of Linux does Twin Clouds run? What about for Windows?

The Linux side of our platform is built on Debian 4.0 (Etch) and Red Hat Enterprise Server. On the other side of the fence, The Windows platform runs on Windows 2008 and IIS 7.

How far can I really scale?

In truth, there are no limits. We currently have users pushing hundreds of millions of requests on single domains. The most important issue is whether your site will be compatible with the Cloud. Please refer to our technology section to ensure you can run your applications successfully on the Cloud.

What are compute cycles?

Compute cycles measure how much processing time your applications require on the Twin Clouds. Using 10,000 compute cycles in a month is roughly equivalent to running a server with a 2.8 GHz modern processor for the same period of time.

How many compute cycles will my applications use?

Since web applications vary so greatly, it's hard to make a perfect guess. However, there are some guidelines that can help. First, you can think of 10,000 compute cycles as being about the same processing power as you'd get from a decent dedicated server or Amazon EC2 instance. For example 10,000 compute cycles would power:
• about 2.1 million page views using a database-driven content management system
• about 11 million page views of newtontree.com
• about 25 million requests for a static 15KB image

How do I track my compute cycle usage?

The compute cycles you use are presented in your control panel in near real time.

What goes in to calculating a compute cycle?

Mostly, CPU processing time. However, compute cycles also account for the disk I/O your application's operations consume. For example, a page with heavy database queries will consume more compute cycles in part due to the larger volume of disk I/O it requires.

Will your team provide right support on Twin Clouds?

Our support team will assist you with all aspects of the control panel, general connectivity issues (I.E. web, mail, webmail, ftp, and database) and basic website troubleshooting concerns. The support team members, however, are unable to assist in the installation of paid, open source, or custom code (PHP, ASP, .NET, etc.). With that said, our support team will do everything they can to help point you or your client in the right direction if you need help installing a particular script.